Shipping policy

Shipping Destinations
  • Main Markets: We proudly ship to the United States, Canada, and the United Kingdom.
  • Worldwide Delivery: We also offer international shipping to most other countries.
  • Eligibility Check: You can select your destination country at the checkout page. The system will automatically confirm if delivery is available to your region.
Shipping Fees
  • Orders Over $50: FREE Standard Shipping on all orders over $50 USD.
  • Orders Under $50: A standard shipping fee will be calculated and displayed at checkout.
Processing & Delivery Time
  • Order Handling Time: 1–3 working days (excluding weekends and public holidays).
  • Estimated Delivery Time:
    • United States: 10–20 working days.
    • Rest of the World: 10–20 working days.
    • Note: Delivery times are estimates and exclude holidays, Saturdays, and Sundays.
Order Tracking
  • Shipping Confirmation: You will receive a confirmation email once your package is shipped.
  • Tracking Number: A tracking link will be provided and will become active within 24 hours.
  • Holiday Delays: Please note that shipping and tracking updates may take longer during peak shopping seasons or holidays.
  • Local Delivery: Once the package arrives in your destination country, it will be delivered by your local post office or regional carrier.
Customs, Duties, and Taxes
  • Recipient Responsibility: All import duties, taxes, and customs fees (if applicable) are the sole responsibility of the recipient.
  • Compliance: Customers must ensure that ordered items comply with their local import laws and regulations (e.g., U.S. Customs and Border Protection for U.S. orders).
  • Additional Fees: In most cases, packages do not incur extra fees, but local customs regulations vary. We recommend contacting your local customs office for the latest updates.
Changing Shipping Address
  • Before Shipping: If your order has not been shipped, please contact us immediately to update your address.
  • Our Guarantee: If you requested an address change before shipping and we accidentally shipped it to the old address, we will re-ship it to your new address at no extra cost.
Customer Support
  • Email: functionmunich743@gmail.com
  • Office Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8) (Excluding weekends and public holidays)
  • Response Time: We respond to most emails within 24–48 hours. If you don't receive a reply, please check your spam folder.